How Do Pre-Orders Work?

How Do Pre-Orders Work?

Introduction

Pre-orders allow you to reserve an item before it officially becomes available or an item returns to stock.  At Home & Kids Co., we offer pre-orders for high-demand products so you never miss out on your favorite pieces. Below is an overview of how the pre-order process works.

Why Pre-Order?

  1. Secure Your Item in Advance: Certain products (especially new releases or popular restocks) tend to sell out quickly.  Pre-ordering ensures you’ll be first in line when they’re ready to ship.
  2. Plan Ahead: If you’re redecorating or moving into a new space, placing a pre-order can help you plan your design timeline around an item’s expected availability.

When You'll Be Charged

Typically, you will be charged when you place a pre-order.  This ensures your product is reserved specifically for you from the upcoming inventory. Our team will promptly update the product page if any issues arise, such as a manufacturing delay.

Estimated Shipping Timeline

  1. Check the Product Page: The product description usually provides an estimated shipment or availability date in our warehouse.
  2. Email Notifications: Once your item leaves our warehouse, you will receive an email shipping confirmation with tracking information.  Please be sure to check your junk mail folder, just in case.
  3. Possible Delays: Occasionally, production or supply chain challenges (such as global shipping delays) might affect your pre-order timeline. We’ll do our best to notify you right away if anything changes.

Changes and Cancellations

  1. Before Shipment: Contact our Customer Support team if you decide to modify or cancel your pre-order before it ships.  We’ll be happy to assist you with any order adjustments if possible.
  2. After Shipment: Our standard policies apply once a pre-ordered item has shipped.  If you need to modify your order, please review our policies and guidelines before reaching out.

How to Track a Pre-Order

  1. Via Email: Look for a shipping update in your inbox stating that your order has shipped, and be sure to check your junk mail folder, just in case.
  2. Online Account: Log in to your Home & Kids Co. account and visit the order history page for the most up-to-date information.

Other FAQs About Pre-Orders

  1. Can I combine a pre-order item with an in-stock item in one order?
    Absolutely.  However, so that you know, your in-stock items will probably ship first.
  2. Will my item arrive as a partial shipment?
    If you order multiple items (some pre-orders, some in stock), they may ship separately to expedite delivery of the ready-to-ship items.
  3. What if the estimated date changes?
    We do our best to provide accurate estimates.  However, if a delay occurs, and they do, we will do our best to keep the product page current and as close to real-time as possible.

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