What Is Your Return Policy?
1. Introduction
At Home & Kids Co., our goal is your complete satisfaction. We understand that sometimes a product might not be the perfect match for your space. Below, you’ll find the key details of our return policy, designed to ensure a straightforward process while keeping our prices as affordable as possible.
2. Standard Return Window
- Timeframe – Most items can be returned or exchanged within 30 days from the date of delivery.
- Proof of Purchase – Please have your order number or confirmation email on hand to facilitate the process.
3. Condition of Items
- Original Packaging – Items should be in their original packaging or adequately repackaged to prevent damage in transit.
- Unused & Undamaged – We can only accept returns for products that haven’t been used, washed, or significantly altered.
4. Return Process
- Contact Customer Care
- Receive Return Instructions – Our team will guide you through the next steps, including any necessary return labels or shipment procedures.
- Refund Timeline – Once we receive and inspect your returned item, refunds typically appear on your payment method within 5–7 business days.
5. Return Shipping Costs
- Customer Responsibility – Unless the return is due to damage or an error on our part, customers are generally responsible for the return shipping costs.
- Partial Refund Option – In certain situations, we may offer a partial refund to cover local repair or color touch-ups instead of a full return.
6. Exchanges
- Like-for-Like Items – If you need a different size, color, or style, simply let us know. We’ll help confirm availability and guide you on shipping the original item back to us.
- Speeding Up the Process – For a quicker turnaround, you can place a new order and return the original item for a refund once it’s received and inspected.
7. Non-Returnable Items
Some items may be marked “Final Sale” or “Clearance.” These products are not eligible for return or exchange. Please check the product listing for any special notes before purchasing.
8. Need More Help?
If you have any questions or concerns about our return policy or need personalized assistance, don’t hesitate to reach out to our Customer Care team. We’re here to make your shopping experience with Home & Kids Co. as smooth as possible!
Thank you for choosing Home & Kids Co.—we appreciate your business and look forward to helping you find the perfect pieces for your home.
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